Data Tabulasi IKM

PENGADILAN AGAMA SOASIO

Tahun 2020

No Responden Pertanyaan Total
1 2 3 4 5 6 7 8 9
1 1 2 2 5
2 3 3 2 4 2 14
3 1 1 1 1 1 5
4 3 3 3 3 3 15
5 3 3 3 2 3 3 3 3 3 26
6 3 4 3 4 4 3 4 4 4 33
7 3 3 3 3 3 3 3 3 3 27
8 3 4 3 4 3 3 4 4 3 31
9 3 3 3 3 3 3 3 3 3 27
10 4 4 4 4 4 4 4 4 4 36
11 3 3 3 3 4 4 3 4 3 30
12 2 3 3 3 3 3 3 4 3 27
13 2 3 3 3 4 3 4 4 3 29
14 4 4 4 3 4 3 3 4 4 33
15 3 4 3 3 3 4 4 4 4 32
16 3 3 3 3 4 3 4 4 3 30
17 4 4 3 4 4 4 4 4 4 35
18 4 3 3 3 3 3 3 4 3 29
19 3 3 3 3 3 3 3 4 3 28
Total
55
60
55
56
58
49
52
57
50
492
Rata-Rata Pertanyaan
2.89
3.16
2.89
2.95
3.05
2.58
2.74
3.00
2.63
25.89
Rata-Rata Unsur
55 / 1 = 55.00
55.00 / 19 = 2.89
60 / 1 = 60.00
60.00 / 19 = 3.16
55 / 1 = 55.00
55.00 / 19 = 2.89
56 / 1 = 56.00
56.00 / 19 = 2.95
58 / 1 = 58.00
58.00 / 19 = 3.05
49 / 1 = 49.00
49.00 / 19 = 2.58
52 / 1 = 52.00
52.00 / 19 = 2.74
57 / 1 = 57.00
57.00 / 19 = 3.00
50 / 1 = 50.00
50.00 / 19 = 2.63
25.89
Rata-Rata Tertimbang Unsur
55.00 / 19 = 2.89
2.89 X (1/9)
2.89 X 0.111 = 0.32
60.00 / 19 = 3.16
3.16 X (1/9)
3.16 X 0.111 = 0.35
55.00 / 19 = 2.89
2.89 X (1/9)
2.89 X 0.111 = 0.32
56.00 / 19 = 2.95
2.95 X (1/9)
2.95 X 0.111 = 0.33
58.00 / 19 = 3.05
3.05 X (1/9)
3.05 X 0.111 = 0.34
49.00 / 19 = 2.58
2.58 X (1/9)
2.58 X 0.111 = 0.29
52.00 / 19 = 2.74
2.74 X (1/9)
2.74 X 0.111 = 0.30
57.00 / 19 = 3.00
3.00 X (1/9)
3.00 X 0.111 = 0.33
50.00 / 19 = 2.63
2.63 X (1/9)
2.63 X 0.111 = 0.29
2.88
No Unsur Jumlah Pertanyaan Total Nilai Nilai Rata-Rata Unsur Nilai Rata-Rata Tertimbang Unsur
1
Prosedur
1
55
2.89
0.32
2
Persyaratan
1
60
3.16
0.35
3
Waktu Pelayanan
1
55
2.89
0.32
4
Produk Spesifikasi Jenis Pelayanan
1
56
2.95
0.33
5
Perilaku Pelaksana
1
58
3.05
0.34
6
Kesesuaian Biaya Pelayanan
1
49
2.58
0.29
7
Kompetensi Pelaksana
1
52
2.74
0.30
8
Penanganan Pengaduan, Saran dan Masukan
1
57
3.00
0.33
9
Maklumat Pelayanan
1
50
2.63
0.29
Indexs Kepuasan Masyarakat 2.88 ( Kurang Baik )
Konversi IKM 71.93
Mutu Pelayanan C (Kurang Baik)
Printed , 25 September 2022