| No Responden | Pertanyaan | Total | |||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | |||||||||||
| 1 | 4 | 4 | 3 | 3 | 4 | 3 | 3 | 4 | 3 | 3 | 34 | ||||||||
| 2 | 4 | 3 | 4 | 3 | 4 | 4 | 3 | 3 | 4 | 32 | |||||||||
| 3 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |||||||||
| 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |||||||||
| 5 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |||||||||
| 6 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |||||||||
| 7 | 3 | 3 | 2 | 3 | 3 | 3 | 3 | 1 | 21 | ||||||||||
| 8 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 28 | |||||||||
| 9 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |||||||||
| 10 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |||||||||
| 11 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |||||||||
| 12 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |||||||||
| 13 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |||||||||
| 14 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 72 |
| 15 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |||||||||
| 16 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |||||||||
| 17 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |||||||||
| 18 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 28 | |||||||||
| 19 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |||||||||
| 20 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |||||||||
| Total | 81 |
80 |
79 |
79 |
81 |
80 |
79 |
80 |
80 |
719 | |||||||||
| Rata-Rata Pertanyaan | 4.05 |
4.00 |
3.95 |
3.95 |
4.05 |
4.00 |
3.95 |
4.00 |
4.00 |
35.95 | |||||||||
| Rata-Rata Unsur | 81 / 1 = 81.00 81.00 / 20 = 4.05 |
80 / 1 = 80.00 80.00 / 20 = 4.00 |
79 / 1 = 79.00 79.00 / 20 = 3.95 |
79 / 1 = 79.00 79.00 / 20 = 3.95 |
81 / 1 = 81.00 81.00 / 20 = 4.05 |
80 / 1 = 80.00 80.00 / 20 = 4.00 |
79 / 1 = 79.00 79.00 / 20 = 3.95 |
80 / 1 = 80.00 80.00 / 20 = 4.00 |
80 / 1 = 80.00 80.00 / 20 = 4.00 |
35.95 | |||||||||
| Rata-Rata Tertimbang Unsur | 81.00 / 20 = 4.05 4.05 X (1/9) 4.05 X 0.111 = 0.45 |
80.00 / 20 = 4.00 4.00 X (1/9) 4.00 X 0.111 = 0.44 |
79.00 / 20 = 3.95 3.95 X (1/9) 3.95 X 0.111 = 0.44 |
79.00 / 20 = 3.95 3.95 X (1/9) 3.95 X 0.111 = 0.44 |
81.00 / 20 = 4.05 4.05 X (1/9) 4.05 X 0.111 = 0.45 |
80.00 / 20 = 4.00 4.00 X (1/9) 4.00 X 0.111 = 0.44 |
79.00 / 20 = 3.95 3.95 X (1/9) 3.95 X 0.111 = 0.44 |
80.00 / 20 = 4.00 4.00 X (1/9) 4.00 X 0.111 = 0.44 |
80.00 / 20 = 4.00 4.00 X (1/9) 4.00 X 0.111 = 0.44 |
3.99 | |||||||||
| No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
|---|---|---|---|---|---|
1 |
Prosedur |
1 |
81 |
4.05 |
0.45 |
2 |
Persyaratan |
1 |
80 |
4.00 |
0.44 |
3 |
Waktu Pelayanan |
1 |
79 |
3.95 |
0.44 |
4 |
Produk Spesifikasi Jenis Pelayanan |
1 |
79 |
3.95 |
0.44 |
5 |
Perilaku Pelaksana |
1 |
81 |
4.05 |
0.45 |
6 |
Kesesuaian Biaya Pelayanan |
1 |
80 |
4.00 |
0.44 |
7 |
Kompetensi Pelaksana |
1 |
79 |
3.95 |
0.44 |
8 |
Penanganan Pengaduan, Saran dan Masukan |
1 |
80 |
4.00 |
0.44 |
9 |
Maklumat Pelayanan |
1 |
80 |
4.00 |
0.44 |
| Indexs Kepuasan Masyarakat | 3.99 ( Sangat Baik ) | ||||
| Konversi IKM | 99.86 | ||||
| Mutu Pelayanan | A (Sangat Baik) | ||||