Data Tabulasi IKM

PENGADILAN AGAMA SOASIO

Tahun 2022

No Responden Pertanyaan Total
1 2 3 4 5 6 7 8 9
1 4 3 3 3 3 3 4 4 4 31
2 3 3 3 3 4 3 3 4 3 29
Total
7
6
6
6
7
6
7
8
7
60
Rata-Rata Pertanyaan
3.50
3.00
3.00
3.00
3.50
3.00
3.50
4.00
3.50
30
Rata-Rata Unsur
7 / 1 = 7.00
7.00 / 2 = 3.50
6 / 1 = 6.00
6.00 / 2 = 3.00
6 / 1 = 6.00
6.00 / 2 = 3.00
6 / 1 = 6.00
6.00 / 2 = 3.00
7 / 1 = 7.00
7.00 / 2 = 3.50
6 / 1 = 6.00
6.00 / 2 = 3.00
7 / 1 = 7.00
7.00 / 2 = 3.50
8 / 1 = 8.00
8.00 / 2 = 4.00
7 / 1 = 7.00
7.00 / 2 = 3.50
30.00
Rata-Rata Tertimbang Unsur
7.00 / 2 = 3.50
3.50 X (1/9)
3.50 X 0.111 = 0.39
6.00 / 2 = 3.00
3.00 X (1/9)
3.00 X 0.111 = 0.33
6.00 / 2 = 3.00
3.00 X (1/9)
3.00 X 0.111 = 0.33
6.00 / 2 = 3.00
3.00 X (1/9)
3.00 X 0.111 = 0.33
7.00 / 2 = 3.50
3.50 X (1/9)
3.50 X 0.111 = 0.39
6.00 / 2 = 3.00
3.00 X (1/9)
3.00 X 0.111 = 0.33
7.00 / 2 = 3.50
3.50 X (1/9)
3.50 X 0.111 = 0.39
8.00 / 2 = 4.00
4.00 X (1/9)
4.00 X 0.111 = 0.44
7.00 / 2 = 3.50
3.50 X (1/9)
3.50 X 0.111 = 0.39
3.33
No Unsur Jumlah Pertanyaan Total Nilai Nilai Rata-Rata Unsur Nilai Rata-Rata Tertimbang Unsur
1
Prosedur
1
7
3.50
0.39
2
Persyaratan
1
6
3.00
0.33
3
Waktu Pelayanan
1
6
3.00
0.33
4
Produk Spesifikasi Jenis Pelayanan
1
6
3.00
0.33
5
Perilaku Pelaksana
1
7
3.50
0.39
6
Kesesuaian Biaya Pelayanan
1
6
3.00
0.33
7
Kompetensi Pelaksana
1
7
3.50
0.39
8
Penanganan Pengaduan, Saran dan Masukan
1
8
4.00
0.44
9
Maklumat Pelayanan
1
7
3.50
0.39
Indexs Kepuasan Masyarakat 3.33 ( Baik )
Konversi IKM 83.33
Mutu Pelayanan B (Baik)
Printed , 09 Desember 2022